WHY HAVE I BEEN CHARGED TWICE?
If your payment has been declined and then accepted, there is a bing chance that your bank will retain the first charge for a few days. Unfortunately it is something that does not depend on us. We recommend you to contact your Bank. If you still have any doubt, please contact us and we will verify the case.
I HAVE BEEN CHARGED AN INCORRECT AMOUNT
In most cases, this is because we charge in US dollars and the customer has his bank account or credit card in another currency and the bank applies a different exchange rate than the one we display on our website. Please check with your Bank.
I HAVE REQUESTED A REFUND AND HAVE NOT YET RECEIVED IT
Refunds may take between 7 – 14 business days to be reflected in the customer’s bank account. Mostly it depends on the bank issuing the card and the type of card. Credit or Debit.
CAN I RECEIVE MY REFUND IN A DIFFERENT ACCOUNT?
We are not allowed to refund payments using a different method than the one originally used.
Refunds can only be sent back to the original payment method used for the purchase. It’s not possible to send a refund to a different payment method (e.g., another card or bank account).
If a card has legitimately been closed, you can still perform a refund. Contact your bank or card issuer to arrange the funds to be retrieved.